Support

Photolightning for Photoshop is currently available for Windows 98/ME/2K/XP/Vista and Photoshop versions 6.0, 7.0, and CS. We do not have versions available for Windows 95, Windows NT, or Unix. We currently don't have a Mac version available, but may in the future if there is enough demand.

Photolightning has listed frequently asked questions and their answers below.

Technical Support FAQs

• What is the most recent version of Photolightning for Photoshop?
• Why didn't I get my serial number after I purchased?
• Now that I paid for the software, how do I download it?
• Now that I paid for the software, how do I enter the serial number?
• How do I upgrade to the latest version of Photolightning?
• How do get Photolightning to attach photos in Netscape Messenger?
• How do I automatically attach photos when I send emails with AOL?

What is the most recent version of Photolightning for Photoshop?

Version 1.0. To determine what version you are using, select About from the Help menu. To update your copy of Photolightning for Photoshop to the latest version, simply download the latest installer from the download link above, and then run the installer to install over your previous version (if any). There is no need to uninstall the previous version of Photolightning for Photoshop. Click here for more detailed instructions.

Why didn't I get my serial number after I purchased?

When you purchase you should get a confirmation email with a license keycode to unlock your 15-day trial copy. If you did not, please us with your order number (begins with RE) and we will send it to you immediately.

Now that I paid for the software, how do I download it?

If you have already downloaded the trial version, just enter your license keycode to unlock it. If you have not downloaded it yet, do so and then enter your license keycode.

Now that I paid for the software, how do I enter the serial number?

Start Photoshop and open an image. Select File->Automate->"module" with Photolightning where "module" is the name of the module you purchased. On the Photolightning for Photoshop main window, select Help->Enter license codes, and then click in the name column next to the module you are registering. Enter the name you registered under, then press Tab and enter the license code (you may find it easier to copy from the confirmation email). Press OK and you should be all set.

How do I upgrade to the latest version of Photolightning for Photoshop?

Download the new version by clicking on one of the blue buttons on the download page. This will save a file on your computer called Photolightning4PhotoshopSetup.exe. Please note where you have saved it as you will need to run this file when the download has completed. To finish the upgrade, double click on Photolightning4PhotoshopSetup.exe and follow the prompts to install the new version.

How do get Photolightning for Photoshop to attach photos in Netscape Messenger?

Photolightning for Photoshop uses MAPI to launch Netscape Messenger. In order for this to work properly, you must set Netscape Mail as the default mail application. To do this, choose Preferences from the Edit menu, select Mail&Newsgroups, and then choose "Use Netscape Mail as the default mail application." Click OK to have this change take effect.

How do I automatically attach photos when I send emails with AOL?

In order for Photolightning for Photoshop to be able to automatically attach photos to an AOL 7.0, 8.0, or 9.0 email, AOL email must be configured as your default MAPI mail software. Follow the steps below to make AOL your default MAPI email software.

• Sign on to AOL
• Click on the "Keyword" or "AOL Keyword" button
• A window will appear. Type in the word Preferences and click on the Go button.
• You will see another window appear with a number of preferences that you may set.
• Click on the word Associations to select AOL as your preferred application for web browsing, email, and newsgroups.
• Another window will appear asking you to confirm your selection. Click on the OK button.
• Photolightning for Photoshop will now be able to automatically attach photos to your email messages.
  

You will need to restart your computer for these changes to take effect.

AOL version 4, 5, and 6 do not support MAPI. Therefore, Photolightning can not automatically attach photos to your emails. Instead, you may have Photolightning prepare your photos for emailing and manually attach them yourself.

Support Contact Information

If you would like to contact technical support directly, please email us at . Please remember to include the information below when you submit questions to technical support:

• Operating system version (Windows 98, Windows XP, Vista, etc.)
• Amount of RAM in your computer
• Version of Photoshop